Nikhil was very helpful — his response was extensive and even answered questions we hadn't asked yet, but which would likely have come up later. This way we have everything covered in advance, which saves us a lot of back-and-forth.
superbet.com · Sep 2026
Thanks for the great work; mediating this with AWS made it smooth and easy. I also appreciated the frequent updates, clear communication, helpful documentation links to the base, and gentle assistance.
housecallpro.com · Sep 2026
Working with Nikhil on this issue was very easy, he promptly raised the bug to AWS, and AWS quickly fixed the issue. No complaints at all.
connatix.com · Aug 2026
The experience with DoIT was amazing on this issue, got a very clear explanation and a very detailed root cause analysis.
greshamtech.com · Aug 2026
I got all the info i needed, thanks!
metricool.com · Jul 2026
AWS support was hesitant to admit there was a problem with their infrastructure, though the evidence pointed to it. Initially the blame was shifted towards us (the customer) with nothing to hold that statement. Trying to prove this indeed was an event with AWS infrastructure took time and effort of our own, even though they had all necessary information, and more. They embarked on a thorough investigation only when we followed up with questions and concerns about the holes in their statement regarding this event. As expected, the investigation showed they exhibited performance degradation due to a bug which triggered as they performed maintenance on DynamoDB.
In the end, I am happy to see that the issue was understood, pinpointed and since fixed.
superbet.com · Jul 2026
Very effective support.
constellaintelligence.com · Jun 2026
Very clear explanation of the issue and prompt solving from DoIT and AWS side.
ohpen.com · Jun 2026
Nikhil provided the information needed for me to implement a solution to backup R53.
christianscience.com · Jun 2026
Últimamente he tenido contacto con el soporte de Doit de forma mas directa, la verdad me agrada muchísimo como han realizado los seguimientos de nuestros tickets
Por ahora no tengo quejas, fuera de soporte de este ticket, nos han dado mas soporte en otras oportunidades y nos han capacitado en otras cosas, la verdad estoy super agradecida con ustedes <3
tytcenter.com · Jun 2026
Fantastic and prompt response from doit as always, even with impossible requests from us :) thank you
vistair.com / comply365.com · Jun 2026
Nikhil provided excellent information, which was well-detailed. He had taken the time to answer all of my questions thoroughly.
christianscience.com · May 2026
provided a very detailed and thorough explanation on creating Cloudwatch budget alarm as well as explained further where we exceeded our cost.
d1g1t.com · May 2026
Estoy muy agradecido con la resolución y respuestas por parte de Mikhil, ya que no sólo ha resuelto mi problema si no que me ha dado respuestas a dudas surgidas a raíz de este problema y todo con mucha diligencia y profesionalidad.
infonet-group.com · May 2026
Nikhil was very helpful in helping me track down exactly how to auto clone some repos into Sagemaker. In addition, the extra effort to provide the documentation was very helpful!
monarchmoney.com · May 2026
The response was quick, clear, and straight to the point. Thanks a lot!
astrix.security · May 2026
Nikhil was very responsive and knowledgable. He escalated to AWS and resolved the issue in a timely manner, posting comprehensive updates. Very pleased
altana.ai · May 2026
Thank you to Nikhil to once again provide a very detailed investigation to the issues we are having.
rivaengine.com · Feb 2026
this wasn't resolved. trying something else.
showpad.com · Feb 2026
Nikhil was very helpful and prompt in updating me
tabtale.com · Feb 2026
will handle internally
showpad.com · Jan 2026
Nikhil was quick to respond, provided valuable insights, and was clear and consistent in his responses and feedback.
celigo.com · Jan 2026
Nikhil was a huge help providing expertise on a complex problem we were trying to solve. He spent quite a bit of time researching the nuances and writing up useful guides. In the end, the project was a success! Thank you!
bombbomb.com · Dec 2025
Quite impressed by the lengths Nikhil went to in order to reproduce my issue and more importantly solve it!
toptex.com · Nov 2025
Nikhil, as always, was awesome! He is a great resource and always makes great suggestions
paywith.com · Nov 2025
