Nikhil Pawar

AWS support was hesitant to admit there was a problem with their infrastructure, though the evidence pointed to it. Initially the blame was shifted towards us (the customer) with nothing to hold that statement. Trying to prove this indeed was an event with AWS infrastructure took time and effort of our own, even though they had all necessary information, and more. They embarked on a thorough investigation only when we followed up with questions and concerns about the holes in their statement regarding this event. As expected, the investigation showed they exhibited performance degradation due to a bug which triggered as they performed maintenance on DynamoDB. In the end, I am happy to see that the issue was understood, pinpointed and since fixed.

superbet.com · Jul 2026

Very effective support.

constellaintelligence.com · Jun 2026

Very clear explanation of the issue and prompt solving from DoIT and AWS side.

ohpen.com · Jun 2026

Nikhil provided the information needed for me to implement a solution to backup R53.

christianscience.com · Jun 2026

Últimamente he tenido contacto con el soporte de Doit de forma mas directa, la verdad me agrada muchísimo como han realizado los seguimientos de nuestros tickets Por ahora no tengo quejas, fuera de soporte de este ticket, nos han dado mas soporte en otras oportunidades y nos han capacitado en otras cosas, la verdad estoy super agradecida con ustedes <3

tytcenter.com · Jun 2026

Fantastic and prompt response from doit as always, even with impossible requests from us :) thank you

vistair.com · Jun 2026

Nikhil provided excellent information, which was well-detailed. He had taken the time to answer all of my questions thoroughly.

christianscience.com · May 2026

provided a very detailed and thorough explanation on creating Cloudwatch budget alarm as well as explained further where we exceeded our cost.

d1g1t.com · May 2026

Estoy muy agradecido con la resolución y respuestas por parte de Mikhil, ya que no sólo ha resuelto mi problema si no que me ha dado respuestas a dudas surgidas a raíz de este problema y todo con mucha diligencia y profesionalidad.

infonet-group.com · May 2026

Nikhil was very helpful in helping me track down exactly how to auto clone some repos into Sagemaker. In addition, the extra effort to provide the documentation was very helpful!

monarchmoney.com · May 2026

The response was quick, clear, and straight to the point. Thanks a lot!

astrix.security · May 2026

Nikhil was very responsive and knowledgable. He escalated to AWS and resolved the issue in a timely manner, posting comprehensive updates. Very pleased

altana.ai · May 2026

Thank you to Nikhil to once again provide a very detailed investigation to the issues we are having.

rivaengine.com · Feb 2026

this wasn't resolved. trying something else.

showpad.com · Feb 2026

Nikhil was very helpful and prompt in updating me

tabtale.com · Feb 2026

will handle internally

showpad.com · Jan 2026

Nikhil was quick to respond, provided valuable insights, and was clear and consistent in his responses and feedback.

celigo.com · Jan 2026

Nikhil was a huge help providing expertise on a complex problem we were trying to solve. He spent quite a bit of time researching the nuances and writing up useful guides. In the end, the project was a success! Thank you!

bombbomb.com · Dec 2025

Quite impressed by the lengths Nikhil went to in order to reproduce my issue and more importantly solve it!

toptex.com · Nov 2025

Nikhil, as always, was awesome! He is a great resource and always makes great suggestions

paywith.com · Nov 2025

The DoIt team was able to answer my process question - confirmed I was on the right track, and alleviate my worries with the planned process. I went forward with it and it worked without any issues.

rivaengine.com · Sep 2025

I did not need any support from Doit as I solved my case on my own but thank you anyway

gensdeconfiance.com · Aug 2025

Nikhil provided prompt feedback that helped me resolve my issues and was responsive to my feedback. Nikhil took my input into account and went above and beyond to help me locate the info I needed. Nikhil helped direct me to data that allowed me to detect my guard duty alerts were false positives.

insight.tm · Aug 2025